University of Phoenix Online employs in excess of 2000 employees. Without the acknowledgment of four main topics, University of Phoenix Online would not be the front-runner in online education. Communication, Culture, Conflict, and Technology are the backbone. These four topics work hand-in-hand with one another. In the following paper I will be covering how I perceive these in the workplace. I will attempt to identify their positive and negative affects.
Communication is the key to the overall performance of a company. Effective communication lends a helping hand to achieving the goals set forth and to help maintain a positive working atmosphere. At University of Phoenix Online the main component of communication is via email. We are constantly communicating with fellow employees, managers and students via email.
Reports are distributed daily outlining daily call logs, how many students are registered and what the weeks / months goals are. These are then followed up by emails from each team manager to each individual. Included in these emails will be specifics on how to better accomplish the goals set forth or important information such as team meetings, team building projects, or even just friendly gestures to keep each others motivation at a high level.
Culture is another important element within the walls at University of Phoenix Online. Each team consists of people from different races, religions, and ethnic backgrounds. It is important to understand that each employee is different in his / her beliefs. When going through the interview process I remember getting asked numerous questions referring to working with people from different cultures, I now see why the importance on seeing what my opinion was.
Not only have I learned a great deal from each one of my team members, but I have also given them an opportunity to learn from me. We all differ in thinking a problem through and because of this our team has achieved the maximum level of output.
We couldn’t have obtained this level without a certain amount of conflict within the group. As I said before, we all bring a differing opinion to the floor each and every day. While we may not agree completely one a desired course of action, we have the patience and respectfulness of one another to hear and decide with “avenue” to take. We because of this we have constantly maintained at a level above University of Phoenix Online standards.
Without technology, University of Phoenix Online would not be where it is today. Because of our Customer Service Associates and Technical Support Team, we are constantly striving to put forth an advanced and user friendly product. Online learning is a non-traditional way of completing a college degree. But since our CSA’s and Tech Support team are also students, we are better able to identify and solve troubleshooting within our product.
Without these four cogs: Communication, Culture, Conflict, and Technology, University of Phoenix Online would not be the leader in online education. Because we are constantly striving to keep open the lines of communication, employ different types of persons with numerous cultural backgrounds, we openly accept conflict and technology is what turns the wheels, we will continue to become the pioneer and leader.
